Cookie policy

We gather information about your visits by using cookies to improve the user experience and to show e.g. interactive maps and use self-service solutions.

This website uses cookies

Cookies are used on almost every website and in some instances, cookies are the only way to get a website to function properly. 

But you have the option to say no to cookies if you wish to. You do this via the cookie banner, which you meet when entering the website. However, please be advised that certain elements might not function if you decline the use of cookies.

We will not place any cookies before you have accepted the use of them via the buttons in our cookie banner. You can always change your choice of cookies by clicking on Samtykkeindstillinger, which is placed at the bottom of the page when you return to the website. 

Types of cookies

The City of Copenhagen uses three types of cookies in collaboration with several system suppliers, and we have a data processor agreement with all of them on safe use of data, including cookies.

Necessary cookies

Necessary cookies activate basic functions such as the ability to decline cookies and access to secure content. These can therefore not be turned off.

Functional cookies

Functional cookies make it possible to show e.g. interactive maps, forms, videos, or other font sizes, or remember what a user does during a visit to the website (e.g. creating a profile, filling out a form, or remembering choice of language). On certain sites (e.g. NemID or contact sites for citizen service) we use cookies to activate a Link-Bot, which provides the citizen with a better service. When we link to videos on YouTube, the cookies from the provider of the video will not be placed before you play the video. 

Statistical cookies 

Statistical cookies make it possible to gather anonymous information on the users to analyze which sites and services that are used on our websites. We do this to tailor our content and to improve the user experience. We use Siteimprove as our statistical system and Userindex for surveys. 

External links on the website

When we link to other websites, e.g. SKAT, JobNet or state agencies, then these will have their own cookie policies and cookie banners, where you can decide what cookies to agree to there.


What is a cookie?

A cookie is a file that is placed on your computer, tablet or smartphone. It makes it possible to recognize your computer and to gather information on, which sites and functions you visit with your browser. But cookies cannot see who you are, what your name is, where you live and whether your computer is used by one person or more. It also cannot spread a computer virus or other harmful programs.

What happens if I reject cookies?

That depends on, which types of cookies you reject on our site. See the different types of cookies we use and why above.

Is it possible to reject all cookies?

If you wish to completely avoid cookies generally, you can turn off cookies in your browser. However, you should be aware that you will not be able to log on or use functions and services, that require the website to remember your choices.

All browsers allow you to delete cookies individually or all at once. How you do this depends on, which browser you use. Remember that if you use multiple browsers you will have to delete cookies for all of them.

The City of Copenhagen’s general privacy policy

Read more about the City of Copenhagen’s general privacy policy (in Danish).